Legal & Terms
Terms of Use and Telehealth Informed Consent
Agreement
Agreement to Terms
Welcome to Miley Health ("Miley Health," "we," "our," or "us").
These Terms of Use and Telehealth Informed Consent ("Agreement") govern your access to and use of miley.healthhavenrx.com and any related websites, applications, telehealth services, provider consultations, pharmacy services, prescription fulfillment services, and related offerings (collectively, the "Services").
By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by this Agreement.
If you do not agree to these terms, do not use the Services.
Requirements
Eligibility
The Services are available only to individuals who:
- Are at least eighteen (18) years of age
- Reside in a state where Miley Health services are available
- Are legally capable of consenting to medical treatment and
- Provide accurate and complete information.
By using the Services, you represent and warrant that you meet these requirements.
Important
No Emergency Services
Miley Health does not provide emergency medical care.
If you believe you are experiencing a medical emergency, call 911 immediately or seek care at the nearest emergency department.
Do not use the Services for urgent or emergency medical conditions.
Telehealth
Telehealth Services
Miley Health facilitates access to independent licensed healthcare providers who may evaluate you remotely through telehealth technologies.
Telehealth may include:
- Online health questionnaires
- Secure messaging
- Audio consultations
- Video consultations
- Electronic review of health records
- Prescription services
Healthcare providers exercise independent medical judgment and are solely responsible for medical decisions, diagnoses, treatment recommendations, and prescribing decisions.
Miley Health does not practice medicine and does not direct or control clinical decision-making.
Consent
Telehealth Informed Consent
By using the Services, you voluntarily consent to receiving healthcare services through telehealth.
You understand and acknowledge that:
Potential Benefits
- Improved access to healthcare services
- Greater convenience
- Reduced travel time
- Enhanced continuity of care
Potential Risks
- Technology failures may disrupt care
- Information transmitted electronically may be subject to security risks despite reasonable safeguards
- Providers may have limited information compared to an in-person examination
- Certain conditions may require in-person evaluation or treatment
Alternatives
You understand that alternatives include traditional in-person medical care and that you may seek in-person treatment at any time.
Right to Withdraw
You may withdraw consent to telehealth services at any time by discontinuing use of the Services, subject to applicable legal and medical record retention requirements.
Attestation
Patient Attestation
By submitting any information through Miley Health, you certify that:
- You are at least 18 years of age
- All information provided is true, accurate, and complete
- You will update information if it changes
- You understand that providers will rely on the information you provide when making treatment decisions
- Providing false or misleading information may result in denial of treatment or termination of Services.
- Agreeing to receive services from Miley Health provider and pharmacy partners unless you request a cancellation.
Prescriptions
Prescription Services
Healthcare providers may determine that a prescription is appropriate based on their clinical judgment.
Submission of information through Miley Health does not guarantee:
- A diagnosis
- Treatment
- A prescription
- Prescription renewal or
- Insurance coverage.
All prescribing decisions are made solely by licensed healthcare providers.
Pharmacy
Pharmacy Services and Prescription Fulfillment
By using the Services, you authorize Miley Health and its pharmacy partners to:
- Process prescriptions
- Verify insurance eligibility and benefits
- Obtain prior authorizations when necessary
- Coordinate prescription fulfillment
- Coordinate shipment and delivery of medications
- Contact you regarding your prescription and medication services.
You may choose another pharmacy where permitted by law.
Communications
Electronic Communications Consent
You consent to receive communications electronically, including:
- Emails
- Text messages (SMS)
- Secure portal messages
- Prescription notifications
- Refill reminders
- Appointment reminders
- Insurance and prior authorization updates
- Customer support communications
Message and data rates may apply.
You may opt out of non-essential communications at any time.
For SMS messages, reply STOP to unsubscribe.
Payment
Payment Terms
You agree to pay all applicable fees associated with the Services.
Insurance coverage is not guaranteed.
You remain responsible for any applicable:
- Copayments
- Coinsurance
- Deductibles
- Non-covered services
- Prescription costs
Refunds, if any, will be handled according to applicable law and our refund policies.
Privacy
Privacy and HIPAA
Your use of the Services is subject to our Privacy Policy.
Protected health information may be collected, used, and disclosed for treatment, payment, healthcare operations, and other purposes permitted by law.
California
California Medical Board Notice
The Medical Board of California requires that all California patients be informed of the following:
Medical doctors are licensed and regulated by the Medical Board of California. To check on a physician's license or file a complaint, visit www.mbc.ca.gov, email licensecheck@mbc.ca.gov, or call (800) 633-2322.
IP Rights
Intellectual Property
All content, trademarks, logos, graphics, software, and materials available through the Services are owned by Miley Health, Health Haven Rx, Inc., or their licensors and are protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, or used without prior written permission.
Disclaimer
Disclaimer of Warranties
THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, MILEY HEALTH DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
Liability
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, MILEY HEALTH, HEALTH HAVEN RX, INC., ITS AFFILIATES, PROVIDERS, PHARMACY PARTNERS, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES.
Updates
Changes to Terms
We may update this Agreement from time to time. Updated versions will be posted on the website with a revised effective date.
Your continued use of the Services constitutes acceptance of any changes.
Get in Touch
Contact Information
Company
Miley Health
c/o Health Haven Rx, Inc.
Address
1 Chestnut Street, Suite 200
Nashua, NH 03060
Miley is a women's health platform powered by
Haven Rx licensed pharmacy infrastructure.
Rare cases (0.36%) of bladder and kidney infections have been reported. If you have a history of urinary tract infections that keep coming back, talk to your doctor about Phexxi.
Contact your healthcare provider if you are experiencing genitourinary side effects such as: vaginal burning, itching, dysuria, genital discomfort including vulvar or perineal pain, yeast infections, urinary tract infection or bacterial vaginosis.
Phexxi does not protect against sexually transmitted infections, including HIV. Avoid using Phexxi with a vaginal ring.
Avoid Phexxi if you or your sexual partner is allergic to lactic acid, citric acid, potassium bitartrate, or any of the ingredients in Phexxi. Stop using Phexxi if you develop an allergic reaction.
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